Common Questions

Place your product and your paired device within 30 feet of each other. Move both devices away from other Bluetooth devices, microwaves, wireless routers, and other electronics.


Check the sound settings

On your iOS / Andriod devices, go to Settings > Bluetooth and select your bluetooth headphones.


On your Mac, choose Apple () menu > System Preferences, click Sound, then select your product in the Output and Input panes.


On your PC, go to the sound settings and select your product as the playback/recording device.




Check the volume


1. Make sure that both your headphones and your Bluetooth device are charged and turned on.

2. Play a track that you downloaded to your device, not streaming audio.

3. Increase the volume on your headphones and on the paired Bluetooth device.



Use Forget Device, then pair your Beats again


1.Disconnect your headphones.

2. On your iOS/Andriod device, go to Settings > Bluetooth, tap the i next to the name of your headphones, then tap Forget This Device.

     On your Mac, choose Apple () menu > System Preferences, click Bluetooth, select your headphones, click the X, then choose Forget Device.

3. Pair your bluetooth headphones again.

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